V — How We Work
Shop Policy
How orders are placed, paid for and delivered. Clear expectations so your experience with the Hub is smooth and respectful.
01
Placing an Order
Browse the apothecary, guidebooks and consultations on the home page. Add the items you need to your cart, choose your quantities, and send the order through WhatsApp. Your full list and total are included in the message automatically — no need to retype anything.
02
Payment
Payment is arranged directly with the practitioner over WhatsApp once your order is confirmed. You will be guided on the accepted methods and the amount due before anything is dispatched. No payment is required to place an order — only once details are confirmed.
03
Delivery
Spiritual products are dispatched once payment is received. Delivery arrangements and timeframes are confirmed over WhatsApp based on your location. Please share your delivery details clearly so your order reaches you without delay.
04
Collection
If you prefer to collect in person, arrangements can be made over WhatsApp. This is often the fastest option for clients nearby — ask when you place your order.
05
Using Your Products
Guidance on how to use each product is shared when you order. For detailed instruction, the Spiritual & Traditional Work Guide is available in the guidebooks section. If you are ever unsure, message before use.
06
Returns & Care
Spiritual products are prepared with intention and are personal in nature. Because of this, returns are generally not accepted once a product has been dispatched. If something is wrong with your order, reach out on WhatsApp and it will be made right.
Have a question about your order?
Reach out directly — every order is handled personally.
Ask on WhatsApp